Refund policy

Last Updated: May 06, 2026

At HomAppliances, customer satisfaction and product quality remain our highest priorities. Every product dispatched from our facility undergoes proper quality inspection before shipment. However, in rare circumstances where a customer receives a damaged, defective, incorrect, or non-functional product, the following Return & Refund Policy shall apply.

By placing an order with HomAppliances, you acknowledge and agree to the terms outlined below.

1. MANDATORY UNBOXING VIDEO REQUIREMENT

To be eligible for any return, replacement, missing item claim, wrong product claim, damaged product claim, or refund request, customers are strictly required to record a complete and uninterrupted unboxing video at the time of opening the parcel.

The video must clearly display:

  • the sealed package before opening,
  • shipping label details,
  • the complete unboxing process,
  • the product condition after opening,
  • visible damage or defect (if any).

Additionally:

  • clear photos and videos of the damaged or defective area must also be provided,
  • edited, paused, cut, or incomplete videos shall not be accepted,
  • claims submitted without valid unboxing proof shall be automatically rejected without exception.

This policy is implemented to prevent fraudulent claims and ensure fair resolution procedures.

2. RETURN / REPLACEMENT ELIGIBILITY

Customers may request a return or replacement only under the following conditions:

  • damaged product received,
  • defective or non-working item,
  • incorrect product delivered,
  • missing components or accessories.

The request must be submitted within 7 days of product delivery.

After the completion of the 7-day period, no return, replacement, exchange, or refund request shall be entertained under any circumstances.

3. OFFICIAL RETURN REQUEST PROCESS

All return, replacement, and refund requests must be submitted exclusively through:

Email: support@homappliances.com

Requests made through:

  • phone calls,
  • WhatsApp,
  • social media,
  • courier staff,
  • any company address,
  • or any other communication channel

shall not be considered valid or accepted.

4. PRODUCT CONDITION REQUIREMENTS

For approval eligibility, the product must be returned:

  • in original condition,
  • with original packaging,
  • with original invoice/bill,
  • with all tags, accessories, manuals, and complimentary items intact.

Products found damaged due to customer misuse, improper handling, physical damage, liquid damage, or unauthorized modification shall not qualify for return, replacement, or refund.

5. RETURN SHIPPING CHARGES

HomAppliances provides customers with free or subsidized delivery services on most orders. Therefore:

  • return shipping charges shall be borne entirely by the customer,
  • replacement shipping costs may also apply depending on the case,
  • shipping charges are non-refundable,
  • return courier expenses shall be deducted from the final refund amount where applicable.

Even if the return or replacement request is approved, customers remain responsible for all applicable return logistics costs.

6. COURIER SERVICE AVAILABILITY                                                                                                     After approval of a return or replacement request, our team shall verify whether our courier/logistics partners are capable of arranging pickup service from the customer’s location.

If pickup service is available:

  • the return may be arranged by our logistics partner.

If pickup service is unavailable:

  • the customer shall be required to self-ship the product to the address provided by our support team.
7. PREPAID ORDER REFUNDS

Customers requesting refunds for prepaid orders must provide valid payment details, which may include:

  • bank account information,
  • UPI ID,
  • card details (where applicable),
  • or any officially requested refund method.

Refunds shall only be processed after:

  • successful product inspection,
  • approval by the HomAppliances verification team,
  • and deduction of applicable return shipping and handling charges.

The customer shall not receive the full original payment amount if shipping, handling, or other operational deductions apply.

8. REFUND PROCESSING TIME

Approved refunds are generally processed within a reasonable operational timeframe after successful product inspection and verification.

Actual credit timelines may vary depending on:

  • banking institutions,
  • payment gateways,
  • UPI providers,
  • or financial intermediaries.

HomAppliances shall not be held responsible for delays caused by third-party financial systems.

9. NON-RETURNABLE CONDITIONS

The following situations shall not qualify for return, refund, or replacement:

  • absence of unboxing video proof,
  • request submitted after 7 days,
  • used or damaged products caused by customer negligence,
  • missing original packaging or invoice,
  • dissatisfaction due to personal preference after usage,
  • minor color/design variations caused by photography or screen settings.
10. FINAL RIGHTS & DECISION AUTHORITY

HomAppliances reserves the full right to:

  • approve or reject any return/refund request,
  • request additional verification documents,
  • investigate suspicious or fraudulent claims,
  • modify this policy at any time without prior notice.

The final decision regarding any dispute, refund, return, or replacement request shall remain solely with HomAppliances management.