Shipping policy

HOMAPPLIANCES

Last Updated: May 06, 2026

IMPORTANT DELIVERY NOTICE

Customers are respectfully advised to remain available at their provided delivery address during the estimated delivery period.

In situations where the customer is unavailable at the time of delivery, the customer may coordinate directly with the courier executive to reschedule the delivery for the following day or another available delivery attempt.

However, customers are expected to responsibly accept the parcel on the rescheduled attempt.

Repeated delivery rejections, continuous rescheduling requests, refusal to answer courier calls, fake orders, or intentional non-acceptance of shipments may cause substantial operational and logistics losses to the company.

Under such circumstances, HomAppliances reserves the full right to:

block future Cash on Delivery (COD) orders,
restrict account access,
deny future purchases,
or permanently blacklist customers from placing orders on the website.

1. ORDER PROCESSING

All orders placed on HomAppliances are subject to verification, quality inspection, packaging, and dispatch procedures before shipment.

Orders are generally processed within a reasonable operational timeframe after successful order confirmation.

Processing times may vary depending on:

product availability,
order volume,
operational conditions,
public holidays,
or unforeseen circumstances.

2. SHIPPING COVERAGE

HomAppliances currently delivers to most serviceable locations across India through trusted courier and logistics partners.

Delivery availability may vary depending on:

pin code serviceability,
courier partner coverage,
regional restrictions,
or operational limitations.

Certain remote or high-risk areas may not qualify for delivery services or Cash on Delivery facilities.

3. ESTIMATED DELIVERY TIMELINES

Estimated delivery timelines displayed on the website are approximate and should not be considered guaranteed delivery commitments.

Delivery durations may vary due to:

weather disruptions,
transportation delays,
courier operational issues,
government restrictions,
regional accessibility,
or other circumstances beyond our control.

HomAppliances shall not be held liable for delays caused by third-party logistics providers.

4. CASH ON DELIVERY (COD)

Cash on Delivery services are available only on eligible orders and supported locations.

HomAppliances reserves the unrestricted right to:

disable COD eligibility,
request prepaid confirmation,
or reject COD orders based on internal verification systems.

Customers repeatedly refusing COD orders may face permanent restrictions from using COD services in the future.

5. PREPAID ORDERS

Customers selecting prepaid payment methods may receive promotional benefits, discounts, or priority processing where applicable.

Prepaid orders are generally processed faster due to advance payment confirmation.

All payment transactions are securely processed through authorized payment gateways.

6. SHIPPING CHARGES

Shipping charges, if applicable, shall be displayed during checkout before order confirmation.

HomAppliances may occasionally offer:

free shipping promotions,
subsidized delivery,
or limited-time shipping offers.

The company reserves the right to modify shipping charges without prior notice.

7. ORDER TRACKING

Once an order has been successfully dispatched, customers may receive:

shipment tracking details,
courier information,
or order status updates through available communication channels.

Tracking updates are dependent upon courier partner systems and may occasionally experience delays.

8. DELIVERY FAILURE & UNDELIVERED ORDERS

Orders may be marked undeliverable due to:

incorrect address details,
unreachable customer phone numbers,
repeated delivery failures,
refusal to accept shipment,
or unavailable recipients.

In such situations:

additional re-shipping charges may apply,
prepaid refunds may be partially deducted,
or future ordering privileges may be restricted.

9. CUSTOMER RESPONSIBILITIES

Customers are solely responsible for:

providing accurate shipping information,
remaining reachable during delivery attempts,
answering courier communication calls,
and accepting orders responsibly.

HomAppliances shall not be responsible for delivery issues caused by inaccurate customer-provided information.

10. DAMAGED OR TAMPERED PACKAGES

If customers receive a visibly damaged, opened, or tampered parcel, they are strongly advised to:

record a proper unboxing video immediately,
capture clear photos,
and contact our support team without delay.

All claims regarding damaged or incorrect products shall be handled strictly according to the official Return & Refund Policy.

11. FORCE MAJEURE

HomAppliances shall not be held liable for shipping delays, failed deliveries, or operational interruptions caused by events beyond reasonable control, including but not limited to: